Our Policy

1) Terms of Service (TOS)

Welcome to Miyara Coffee. These Terms govern your access to and use of our website, products, and services. By purchasing or using our products, you agree to these Terms.

Eligibility
You must be at least 18 years old to make a purchase. By ordering, you confirm that you meet this requirement and that your use of our products complies with all local laws.

Orders and Acceptance
All orders are subject to acceptance. We may refuse an order at our discretion, including cases of suspected fraud, address issues, or stock limitations. Title and risk transfer to you upon delivery.

Product Use
Our products are not intended to diagnose, treat, cure, or prevent any disease. Follow all label instructions and consult your healthcare provider before use. Do not exceed recommended doses.

Pricing and Payments
Prices are listed in USD and include applicable taxes unless stated otherwise. Payments are processed securely. We are not responsible for bank fees or currency conversion charges.

Subscriptions
By subscribing, you authorize a recurring charge every 30 days. Subscriptions can be canceled at any time through your account dashboard. To avoid being charged for the next cycle, cancellation must be completed before your renewal date.

Returns and Refunds
We offer a 90-day money-back guarantee on unopened products. If you are not satisfied, you may request a refund within 90 days of delivery, provided the item remains unopened and in its original condition. Refunds apply to the product cost only. Shipping fees are non-refundable.

Limitation of Liability
To the fullest extent permitted by law, Miyara Coffee is not liable for indirect, incidental, or consequential damages arising from the use or misuse of our products. Our total liability will not exceed the purchase price of the product.

Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Delaware, United States. Any dispute will be resolved through binding arbitration under the rules of the American Arbitration Association (AAA). You waive any right to participate in a class action.

Changes to Terms
We may update these Terms at any time. Continued use of our website or products after changes are posted constitutes acceptance of the updated Terms.

2) Privacy Policy (U.S. + CPRA Compliant)

Data Controller: Miyara Coffee

Information We Collect

  • Personal information (name, email, phone, address)

  • Order and payment details (processed securely by third-party providers)

  • Device and usage data (cookies, analytics)

  • Marketing preferences and communication history

How We Use Data

  • To process and deliver orders

  • To provide customer support

  • To send transactional and marketing communications (with consent)

  • To improve website performance, user experience, and security

Your Rights

  • Access, correction, and deletion of your personal data

  • Right to know what data is collected and shared

  • Right to opt out of data sharing or sale

  • Right to non-discrimination for exercising privacy rights

All privacy requests can be submitted through our contact page.

Cookies and Tracking

We use essential, analytics, and marketing cookies. Preferences can be changed at any time using our cookie manager or browser settings.

Data Retention

Order data is retained as legally required. Marketing data is stored until you withdraw consent.

Security

We use encryption, firewalls, and secure access controls. While we take all reasonable measures, no system is completely guaranteed secure.

Third-Party Services

We use trusted service providers such as Shopify, Klaviyo, and UPS, each operating under data protection agreements.

Children’s Privacy

We do not knowingly collect data from individuals under 16. If you believe such data exists, please contact us through our contact page.

3) Cookie Policy

We use cookies to improve performance, security, and user experience. You can Accept All, Reject All, or Manage Preferences through our cookie banner.

Types of Cookies

  • Essential: site functionality and checkout

  • Analytics: performance metrics

  • Marketing: ads and email attribution

4) Shipping Policy

Processing Time

Orders are processed within 1 business day.

Delivery Time

U.S. delivery typically takes 3–7 business days depending on region and carrier load.

Shipping Method

All orders are shipped via USPS Ground Advantage.

Tracking

A tracking link is emailed once your order ships.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us through our contact page within 7 days of delivery and include photos and tracking information.

5) Returns & Refunds Policy

We do not accept returns for opened products.

Unopened products may be returned within 30 days of delivery for inspection and approval.

All return requests must be submitted through our contact page.

Refunds (if approved) are issued to the original payment method. Shipping fees are non-refundable.

6) Subscription Terms

Billing and Renewal

Subscriptions renew every 30 days and charge the selected payment method automatically.

Cancellation

Subscriptions can be canceled anytime from your customer account dashboard.
To avoid the next charge, cancellation must be completed before the renewal date.

Price Changes

We will notify subscribers of price changes in advance. Continuing the subscription constitutes acceptance.

7) Medical & Health Disclaimer

Miyara Coffee products are not intended to diagnose, treat, cure, or prevent any disease. All website content is for educational purposes only and should not be considered medical advice.

FDA Disclaimer
“These statements have not been evaluated by the Food and Drug Administration.”

Consult a healthcare professional before using any dietary or wellness product.

8) Accessibility Statement

We work to maintain WCAG 2.2 AA accessibility standards to ensure our website is accessible to all users.

If you require accessibility assistance, please contact us through our contact page.